Shipping policy

SUNRICH Shipping Policy

Where We Ship

We currently ship within the United States, including US territories. We are not able to ship internationally yet. If you are outside the US and would like SUNRICH, write to us at aloha@sunrichhawaii.com and we will let you know when that changes.

Processing Time

Orders are packed and shipped within 2 to 3 business days. Business days are Monday through Friday, excluding holidays. Orders placed over a weekend begin processing the following Monday.

You will receive a shipping confirmation email with tracking as soon as your order is on its way.

Shipping Options and Costs

• Standard. $8.50 — or free on orders over $85.
• Express. $18.
• US Territories. Standard shipping is $9.00, free on orders over $85. Priority is $18.

Shipping is calculated at checkout before you pay, so you will always see the cost before confirming your order.

Pre-Orders and Reserved Items

Some SUNRICH products can be reserved before they arrive, with the ship month shown on the product page.

If your order includes both in-stock and reserved items, we ship them separately. Your in-stock items go out within 2 to 3 business days, and your reserved items follow as soon as they arrive. You are only charged shipping once, at checkout.

You can cancel a reserved item at any time before it ships for a full refund. See our Return and Refund Policy for the details.

Tracking Your Order

Every order ships with tracking. If your tracking has not updated within a few days of your shipping confirmation, write to us with your order number and we will look into it.

Delays

Once a package leaves us it is in the carrier's hands, and weather, holidays, and carrier backlogs can slow things down. We will always help you chase a delayed package, but we are not able to control carrier timelines.

Lost, Stolen, or Damaged Packages

If tracking shows your order as delivered but you cannot find it, check with neighbours and your building first, then contact us. We will do our best to help.

If your order arrives damaged, contact us within 7 days of delivery at aloha@sunrichhawaii.com with your order number and photos, and we will make it right.

Incorrect Addresses

Please double-check your shipping address at checkout. We are not able to reroute a package once it has shipped, and orders returned to us because of an incorrect address can be reshipped at the cost of shipping.

If you spot a mistake before your order ships, write to us straight away and we will do our best to correct it.

Questions

Write to us any time at aloha@sunrichhawaii.com. We reply within 1 to 2 business days.