Refund policy

SUNRICH Return Policy

Returns & Exchanges

At SUNRICH, every order is prepared with care. As a small business, we are unable to restock or resell products that have been opened or used.

We aren't able to take an item back because it wasn't quite what you hoped for, because you'd rather have chosen differently, or because it ended up in your order by mistake. Please check your selection before you order or write to us if you'd like help choosing.

If Something Arrives Damaged or Wrong

If your order arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery at aloha@sunrichhawaii.com. Include your order number and photos of the item, and we'll make it right as quickly as possible.

Please write to us before sending anything back. We'll review your request and send return instructions if the item needs to come back to us. Packages returned without instructions may not be able to be processed.

Normal Wear and Use

Our products are made to be used outdoors, and sun, salt, sand, and wind leave their mark over time. Normal wear and tear, fading, and damage caused by accident, misuse, or improper care are not considered defects and are not eligible for return, exchange, or replacement.

Pre-Orders and Reserved Items

Some SUNRICH products can be reserved before they arrive. Your card is charged when you place the order, and your item ships on the date shown on its product page.

Before it ships. You can cancel a reserved item at any time before it ships for a full refund to your original payment method, not store credit.

If we're running late. If we can't ship by the date we gave you, we'll email you with a new date and the choice to keep waiting or cancel for a full refund.

After it arrives. Once your order is delivered, the terms below apply.

Accessories

Accessories — including umbrellas, visors, gloves, totes, and clutches — are final sale and cannot be returned or exchanged.

If your accessory arrives damaged or defective, contact us within 7 days of delivery and we'll make it right.

Unopened Personal Care

Unused, unopened personal care products in their original packaging may be returned within 30 days of delivery.

Once your return is received and inspected, refunds will be issued as store credit, less any original shipping charges. Customers are responsible for return shipping unless the return is due to our error.

Opened Products

Because of the nature of personal care products and for hygiene and safety reasons, opened or used skincare, body care, and cosmetic products cannot be returned or exchanged.

If you're experiencing an issue with one of our products, please reach out. We genuinely want to hear about your experience and will always do our best to help.

Final Sale

Items marked Final Sale, gift cards, and promotional items are not eligible for return or exchange.

Refund Processing

Approved returns are typically processed within 5 to 10 business days after your package has been received. Once processed, your store credit will be issued and emailed to you.

Pre-order cancellations are different: those are refunded to your original payment method, not issued as store credit.

To start a return or cancel a pre-order, contact us at aloha@sunrichhawaii.com.

The SUNRICH Promise

Every product is created with intention and designed to become part of your daily SUNRITUAL. If something isn't right with your order, please let us know. While our small size means we can't accept returns on accessories or opened personal care products, we're committed to treating every customer with fairness, care, and respect. If there's a problem, we'll work with you to find the right solution.